Overview
Prism Eye Care Pvt. Ltd. (“Prism”, “we”, “us”) respects your privacy. This policy explains what information we collect when you visit our clinic, book an appointment, or use this website, and how we keep it safe.
Information we collect
- Contact details — name, phone number, and email you provide when booking an eye test or enquiry.
- Clinical information — prescriptions, examination results, and visit history created during your care.
- Usage data — basic, anonymised analytics about how this website is used, to help us improve it.
How we use it
We use your information to schedule and deliver eye care, prepare and dispense eyewear, send appointment reminders, and respond to your enquiries. We do not sell your personal data to anyone.
Sharing
Clinical information is shared only with the optometrists and dispensing staff involved in your care, and with lens or frame suppliers strictly to fulfil your order. We may disclose information where required by law.
Data retention & security
Records are retained for as long as required to provide care and to meet legal obligations, then securely deleted. We apply reasonable technical and organisational measures to protect your information from loss or unauthorised access.
Your rights
You may request access to the information we hold about you, ask us to correct it, or request deletion where the law allows. To exercise any of these rights, contact us using the details below.
Contact
Prism Eye Care · Kupondole, Lalitpur · Email hello@prismeyecare.com.